All agents
Customer Support & Knowledge Base Agents
Resolve faster, learn automatically. These agents triage support and build your knowledge base from every resolved ticket.
Support Triage
ActiveClassifies, prioritizes, and routes incoming support tickets with sentiment analysis.
// capabilities
- Multi-channel ticket ingestion
- Intent classification with confidence scoring
- Priority assignment (P0–P4)
- SLA breach prediction and alerting
// integrations
ZendeskFreshdeskIntercomHubSpot
Knowledge Base
ActiveAuto-generates and maintains FAQ articles from resolved ticket patterns.
// capabilities
- Pattern detection from resolved tickets
- Auto-drafted FAQ articles
- Content gap identification
- Version control and freshness scoring
// integrations
NotionConfluenceZendesk GuideIntercom Articles